RUDIS WARRANTY
Built to Perform. Backed by RUDIS.
RUDIS products are covered against defects in materials and workmanship for one year from the purchase date shown on your proof of purchase.
If you believe your RUDIS product has a covered defect, submit a warranty claim. Our Customer Care team will review your claim within 2–3 business days.
Before You Submit
Having a few things ready will make the process faster. You'll need:
purchase
date
product and issue
information
PO number
WHERE DO I FIND MY FOOTWEAR PO NUMBER?
Look for the PO number on the label inside the tongue of your shoe. You may also use the barcode from the original shoe box.
How It Works
Submit your claim, our team will review the details, and we'll follow up with the next steps.
Submit Your Claim
Tell us what happened and upload your proof of purchase along with clear photos showing the product and the issue.
We Review It
Our Customer Care team will review your claim, typically within 2–3 business days. Please do not send your product back unless our team asks you to.
We Make It Right
If your claim is approved, RUDIS may provide a replacement, refund, or store credit depending on the situation and product availability.
WARRANTY INFORMATION
Warranty coverage applies to all RUDIS products, including sale, clearance, final sale, and customized or team products, when the issue qualifies as a defect in materials and workmanship.
Products purchased from rudis.com or another retailer may be eligible for warranty coverage. Valid proof of purchase is required, and the one-year warranty period begins on the purchase date shown on that proof of purchase.
THINK YOUR PRODUCT QUALIFIES?
Start your warranty claim and give our team the information we need to review the issue.
